Portfolio

Documentation

    • Led 35+ customer onboardings, driving alignment on business goals, accelerating time to value, and increasing adoption across accounts from 58% to 95%.

    • Designed 20+ engagement playbooks to drive outreach, build customer advocacy, and uncover growth opportunities.

    • Created detailed standard operating procedures (SOPs) for new feature implementations, streamlining workflows and improving cross-team collaboration.

    • Authored detailed technical documentation for API integrations, streamlining developer implementation and reducing support requests.

  • Presented adoption and ROI data during monthly and quarterly business reviews, aligning with executive sponsors and adjusting success plans as needed.

    • Drafted and implemented company-wide “New Hire” policy and procedure manual, ensuring compliance with industry standards.

White-Label Branded Mobile Apps

  • Custom-Branded Experiences

    Designed and deployed white-label branded mobile and web applications tailored to match client’s brand identity, delivering a cohesive and personalized user experience.

  • Comprehensive Integrations

    Implemented robust integrations and webhooks enabling features like mobile access, amenity booking, and local event engagement.

  • Built-In User Support

    Created in-app training documentation and resources, equipping users with self-guided learning tools to easily navigate features.

iLeasePro UI/UX Redesign

  • Wireframes and Mockups

    Created detailed visual representations of the redesigned interface, including layouts, color schemes, typography, and component placements.

  • Interactive Prototype

    Used interactive prototypes to enable stakeholders to navigate and test the proposed design, ensuring usability validation and facilitating early feedback before development.